Ireland
Customer Service Manager at Firecrest (a division of ICON plc)
Information Technology and Services
Education
Limerick Institute of Technology 1996 — 1999
Marketing & International Trade, Marketing
Experience
ICON plc December 2013 - Present
Firecrest Clinical (a division of ICON plc) December 2012 - December 2013
Britvic Ireland Ltd December 2010 - December 2012
St. Andrew's Group Ireland (a division of Lloyds Banking Group) 2006 - December 2010
St Andrews Group 2002 - 2006
CompuPharma September 1999 - June 2003
Skills
Budgeting, Marketing Strategy, Sales Operations, Customer Relations, CRM, Project Management, Business Process, Customer Service, Planning, Marketing, Team Leadership, People Management, Communication, Key Account Management, Business Intelligence, FMCG, Business Process..., Account Management, Negotiation, Team Building, Team Management, Change Management, Coaching, Sales, Strategy, Budgets, Call Center, Forecasting, Operations Management, Strategic Planning, Business Planning, Analysis, Stakeholder Management, New Business Development, Customer Retention, Business Strategy, Business Analysis, Sales Management, Time Management, Customer Experience, Process Improvement, Project Planning, Performance Management, Teamwork, Microsoft Excel, Management, Leadership, Customer Satisfaction, Business Development, Microsoft Office