Barcelona Area, Spain
Customer Engagement & Training Specialist
Management Consulting
Education
Cornell University 2007 — 2007
Master Certificate
Kobe YWCA College 1995 — 1995
Certificate of Japanese Language & Culture
University of New Hampshire 1991 — 1994
BS -with highest honors-
Universidad Complutense de Madrid 1990 — 1991
Diploma in Spanish Language and Culture
Institut catholique de Paris 1989 — 1990
Diploma in French Language, Culture & History
R.K. Gymnasium Beekvliet 1982 — 1989
Gymnasium Diploma
Experience
ESEI International Business School March 2014 - Present
European University September 2012 - Present
TSI - Turismo Sant Ignasi - Ramon Llull University January 2012 - Present
CETT January 2012 - Present
GUESTCONNECTION January 2009 - Present
EADA July 2010 - August 2011
Dolce Hotels & Resorts June 2004 - November 2008
Educatur Consulting October 2003 - June 2004
PortAventura Events January 2002 - November 2002
Walt Disney World Resort August 1998 - February 2000
Skills
Analysis, Training & Development, Public Speaking, Hospitality Management, Event Management, Coaching, Hospitality Industry, Customer Service, Employee Training, Training Course..., Hospitality, Quality Management, French, Revenue Analysis, communication skills, Leadership Development, Social Media, Front Office, Team Building, CRM, Hotels, Time Management, Customer Experience, Hotel Management, Online Marketing, Public Relations, Leadership, Yield Management, Sales, Customer Relations, Instructor-led Training, Operations Management, Entrepreneurship, Training, Food & Beverage, Spanish, Management, Resorts, Pre-opening, English, Customer Satisfaction, Staff Development, Strategy, Languages, Tourism, Team Leadership, Marketing Strategy, Program Management