Ash, Surrey, United Kingdom
IT Service Desk Manager at Camden & Islington NHS Foundation Trust
Information Technology and Services
Education
Blackpool & the Fylde College 1988 — 1991
BTEC HND, Hotel, Catering & Institutional Management
Hereford Sixth Form College
Experience
Camden & Islington NHS Foundation Trust March 2015 - Present
Comtec Enterprises Ltd. October 2014 - March 2015
Kingston Hospital NHS Trust May 2013 - September 2014
Kingston Hospital NHS Trust May 2012 - May 2013
PA Consulting July 2006 - December 2011
Dixons October 2004 - February 2006
Seven World Wide September 2001 - October 2004
Cap Gemini Ernst & Young 1996 - September 2001
Skills
Business Process..., Visio, Information Technology, Troubleshooting, IT Service Management, Customer Service, Performance Management, Help Desk Support, Business Process, PRINCE2, SLA, Service Delivery, System Administration, Vendor Management, Team Leadership, Training, Change Management, Outsourcing, Leadership, Software Documentation, Incident Management, Process Improvement, Service Level Agreements, Requirements Analysis, Security, ITIL, IT Operations, Active Directory, IT Strategy, Service Desk, IT Management, Service Management, Technical Support, Team Management, Stakeholder Management, Project Management, Microsoft SQL Server, Management, SharePoint, Service Improvement, Infrastructure, Windows 7, Windows, Project Delivery, Business Analysis, Problem Management, Disaster Recovery