Lyon Area, France
EMEA IS Service Delivery Manager at bioMerieux
Biotechnology
Education
HEC Montréal 2006 — 2006
MBA, Major: B2B International Business Strategy & Marketing
EM Lyon Business School, France 2005 — 2006
International MBA, Master of Business Administration, Marketing, Strategy
Irish Management Institute, Dublin 1998 — 2000
Bachelor of Arts, Business & Management
Experience
bioMerieux July 2013 - Present
eYeka October 2011 - June 2013
EC+S Consulting October 2009 - July 2010
Sellbytel December 2007 - November 2008
EM Lyon /HEC Montreal August 2005 - December 2006
ACCENTURE June 2001 - June 2005
JETFORM Adobe June 1999 - June 2001
COMPAQ July 1997 - June 1999
Novell July 1996 - July 1997
CETELEM March 1987 - February 1996
Skills
Workforce Development, Performance Appraisal, Leadership, Customer Satisfaction, Quality Assurance, Vendor Management, Call Centers, Customer Support, Service Desk, Online Advertising, Customer Experience, Recruiting, Virtual Teams, Business Intelligence, Team Building, B2B, Analytics, Team Management, Social Media, Change Management, People Development, Customer Service, Team Leadership, Cross-functional Team..., Knowledge Management, IT Operations, Performance Improvement, Executive Reporting, Training, Process Improvement, Outsourcing, Telecommunications, CRM, Transition Management, Matrix Management, Workforce Management, Workforce Planning, Community Management, Call center start-up, Salesforce.com, Employee Training, Business Strategy, Management, Service Delivery, Metrics, Call Center Development, Performance Management, Project Management, IT Service Management, Operations Management