Stockholm County, Sweden
Service Delivery Manager at HP Sweden AB
Information Technology and Services
Education
EXIN EXAMS 2014 — 2014
ITIL Service Design, Certification Completed
EXIN - EXAMS 2013 — 2013
ITIL Service Strategy, Certification Completed
EXIN- EXAMS 2010 — 2010
ITIL Version 3, Certification completed
EDS University 1999 — 2000
PME, Project Managment
Handelshögskolan i Stockholm 1991 — 1993
Bussiness Economics
Södra Latin 1974 — 1976
Bachelor of Arts with a major in acting, Gymnasium estetical program
Experience
HP Sweden AB August 2001 - Present
Hewlett Packard 2001 - Present
EDS 2001 - 2009
EDS Sweden AB December 2005 - September 2006
EDS Sweden, Solution Center February 2001 - August 2001
Skills
IT Transformation, ITIL v3 Foundations..., Change Management, PMP, Service Desk, SLA, Governance, Team Leadership, Resource Management, Outsourcing, Team Management, Offshoring, ITIL Certified, Project Management, IT Outsourcing, IT Strategy, Program Management, Infrastructure, Service Delivery, IT Governance, System Deployment, Management, PMO, IT Operations, IT Management, ITIL, Business Analysis, Service Delivery..., Service Improvement, Business Process, KPI, BMC Remedy, Incident Management, Process Management, Sla, Service Management, Problem Management, Transition Management, Project Delivery, Project Portfolio..., SDLC, HP, PRINCE2, Data Center, IT Service Management, SLM