Chester, Cheshire, United Kingdom
Performance Manager at Sanctuary365
Marketing and Advertising
Education
Fundação Getúlio Vargas 2011 — 2013
Master of Business Administration (MBA), Marketing
UNICEUB 1993 — 1997
Bachelor's degree, Communication, Journalism, and Related Programs
Experience
Sanctuary Group June 2014 - Present
Leroy Merlin October 2012 - March 2014
SOLTEC Engenharia Ltda - Property Developers March 2011 - October 2012
Freelance Customer Relationship and Training Consultant September 2010 - March 2011
IRIS Software Group November 2006 - July 2010
Vertex Business Services November 2001 - November 2006
EBC - Empresa Brasil de Comunicação March 1997 - November 1998
Skills
Business Analysis, Customer Experience, Management, Coaching, Change Management, Product Marketing, Sales Management, Service Delivery, Portuguese, Training, Operations Management, Solution Selling, Microsoft Office, Business Planning, Customer Engagement, Customer Service, CRM, Business Development, Leadership, Negotiation, Team Management, B2B, Corporate Communications, Digital Marketing, Sales, Telecommunications, Social Media, Strategy, Business Intelligence, Customer Support, Human Resources, Marketing Communications, Marketing, Strategic Planning, Team Leadership, Lead Generation, Online Marketing, Business Strategy, Recruiting, SaaS, Project Management, ITIL, Account Management, Long-term Customer..., Customer Retention, Call Centers, Market Research, Marketing Strategy, Spanish, Customer Satisfaction