Bosnia and Herzegovina
Director of Operation Division at Hypo Alpe Adria Bank AD Banja Luka
Banking
Education
Faculty of Economics, University of Sarajevo
Brighton School of English 2008 — 2008
Malik, Management Zentrum St Gallen 2008 — 2008
System Oriented Management 2- Current and Future Profit Petentials of an Organization
Faculty of Economics, University of Sarajevo 1984 — 1988
University of Josipa Jurja Strosssmayera in Osijek, Economic Faculty in Osijek 1984 — 1988
Business Communications and negotiation, decision making skills and successful teams
EFMA
Loyalty - Customer retention and communication, Customer experience in Retail Banking
EFMA
Sales Management in financial services
EFMA
Customer service - Deliver on Customer centricity and service excellence
Faculty of Economics
Frankfurt School of Finance & Management
Private banking - The good gives the world its substance, the expectional its value
Experience
Hypo Alpe Adria AD Banja Luka May 2013 - Present
HBRS June 2012 - May 2013
HBRS December 2010 - June 2012
HAAB AD Banja Luka November 2008 - May 2012
Skills
Business Analysis, Management Consulting, Organizational..., Financial Risk, Management, Change Management, Coaching, Banking, Cross-functional Team..., International Sales, Portfolio Management, Strategic Planning, Analysis, Team Leadership, Organizational Structure, Business Planning, Financial Analysis, Loans, Credit, Credit Risk, Sales, Performance Management, Sales Operations, Operational Risk..., Astrology, Retail Banking, Team Management, Strategy, Educational Leadership, Organizational Behavior, Credit Analysis, Sales Management, Finance, Leadership Development, Risk Management, Organizational..., Business Development, Payments, Direct Sales, Lean Management, Operational Risk, Credit Cards, Building World Class..., Corporate Finance, Negotiation, Leadership, Lean Operations, Sales Presentations, Business Strategy, Commercial Banking