Eindhoven Area, Netherlands
Groupleader Customer Complaint Handling at Philips Healthcare
Consumer Electronics
Education
Schouten & Nelissen University 2008 — 2011
Master, Quality management
2007 — 2008
Diploma, Quality Management & Change Management
Veritas Agency 2006 — 2006
Certificate, ISO 9001 Lead Auditor
Tyco internal training 2005 — 2005
Certificate, Six Sigma Black Belt
1991 — 1994
No, Mechanical Engineering
Experience
Philips Healthcare June 2015 - Present
Xycarb Ceramics October 2012 - May 2015
DAF Trucks NV October 2011 - September 2012
TE Connectivity July 2010 - October 2011
Philips Medical Systems November 2007 - June 2010
Tyco Electronics June 2004 - October 2007
Toolex International / ODME October 1999 - May 2004
Special Products BV October 1998 - September 1999
Frencken Mechatronics August 1995 - September 1998
Skills
Lean Thinking, Kaizen, PPAP, Value Stream Mapping, 8D problem solving, Continuous Improvement, Quality Management, Design of Experiments, ISO 13485, Ishikawa, Process Capability, Quality System, Iso 9000, Coaching, 5S, Process Improvement, Self-motivated Team..., Pareto Analysis, Common Sense, Situational Leadership, SPC, ISO 13485:2003, Quality Auditing, Root Cause Analysis, Poka Yoke, Quality Assurance, Black Belt, Six Sigma, FMEA, Lean Manufacturing, Manufacturing, Auditing, ISO 9001:2008, Brainstorming, Critical Thinking, Supplier Quality, Quality Control, SIPOC, TS16949, 5 Why, APQP, DMAIC, Cross-functional Team...