Zürich Area, Switzerland
International Keynote Speaker * Blogger * Autor * Professor
Higher Education
Education
Universität Rostock 1997 — 2000
Dr. rer. pol., Marketing und Innovationsmanagement
Fachhochschule Kiel 1995 — 1997
Dipl. Betr. (FH), BWL und Marketing
Christian Albrechts Universität zu Kiel 1992 — 1996
Psychologie, Philosophie und Neuere Geschichte
CSC Akademie 2001 — 2002
Change Manager, Change Manager
Experience
Institut für Finanzdienstleistungen Zug IFZ der Hochschule Luzern Wirtschaft 2007 - Present
Customer World AG 2002 - 2006
CSC Consulting 2000 - 2002
Skills
CRM Integration, Social CRM, CRM, Business Development, Unternehmensberatung, CRM Research, CRM Consulting, Unternehmensführung, Community Strategy, Start-ups, Community Support, Produktmanagement, Marketing, Service Management, Unternehmensanalyse, Marketingstrategie, Unternehmensstrategie, Marketing Strategy, Customer Information, Persuasive Speaker, Management Consulting, Workshop Moderation, Community Banking, Call Center Development, CRM Beratung, Service Centers, Projektmanagement, Collaborative Networks, Strategisches Management, Customer Profitability, Experienced Speaker, Consulting, Strategische Planung, Vertriebssteuerung, Customer Self Service, Management, Strategy, Community Development, Lecturing, Veränderungsmanagement, CRM Trendforschung, Customer Intelligence, Project Management, Business Strategy, Business Analysis, Change Management, Kampagnenmanagement