Berlin, Berlin, Germany
Management Support Interim Manager Executive Coach
Outsourcing/Offshoring
Education
Fachhochschule Aalen 1989 — 1992
Dipl. Ing., economic & technology
Fachhochschule Kempten - Hochschule für Technik und Wirtschaft 1984 — 1988
mechanical
Experience
Jürgen Haas Management Support August 2014 - Present
walter services GmbH 2013 - July 2014
Tectum August 2011 - 2013
Transcom October 2009 - 2011
Arvato Services September 2008 - September 2009
arvato February 1998 - September 2009
Bertelsmann 1998 - 2000
AOL February 1997 - February 1998
Vodafone (Mannesmann Mobilfunk) March 1993 - February 1997
Venus GmbH (today elringklinger) January 1989 - December 1992
Skills
Geschäftsleitung, Service Delivery, Operations Management, Project Management, Change Management, Customer Experience, Management Coaching, Telecommunications, Outsourcing, Strategy, Sales, Negotiation, Customer Service, Business Strategy, Leadership, E-commerce, Call Centers, BtB sales & marketing, Interim Management, Team Leadership, Contact Centers, BPO, Geschäftsführung, CRM, Team Management, Business Process..., Workforce Management, Process and production..., Management Consulting, Management, Performance Management, Restructuring, Business Development, Sales Operations, Consulting, Customer Satisfaction, Account Management