Brussels Area, Belgium
Service Desk Manager at Sage
Outsourcing/Offshoring
Education
VLEKHO Brussels 2000 — 2001
Master, Information Management
1996 — 1999
Bachelor, Informatics
Experience
Sage Belux May 2014 - Present
Teleperformance October 2005 - December 2013
Techmar January 2001 - September 2005
Hewlett-Packard January 2000 - January 2001
Synstar August 1999 - January 2000
TECHMAR Europe August 1998 - August 1999
Dolmen IT May 1998 - July 1998
Sitel March 1995 - April 1998
Skills
Vendor Management, ICT, IT Management, System Administration, Service Desk, Contact Centers, Data Warehouse..., SQL, Process Improvement, Program Management, Business Analysis, Project Portfolio..., Disaster Recovery, Outsourcing, PRINCE2, Data Center, Service Management, Call Center, IT Strategy, Business Process..., Management, Sla, Requirements Analysis, Databases, IT Operations, Business Process, Microsoft SQL Server, ERP, SharePoint, Team Leadership, Operations Management, Information Technology, Service Delivery, Telecommunications, Process Management, IT Service Management, Cloud Computing, Incident Management, Windows, Change Management, CRM, ITIL, Business Intelligence, IT Outsourcing, Active Directory, Project Management, Security, Data Warehousing, Team Management, Integration