Liège Area, Belgium
Business Analyst at Mercedes Customer Assistance
Outsourcing/Offshoring
Education
Ecole supérieure des Arts plastiques et visuels de la Communauté française 1998 — 2003
Licence in fine arts.
Institut Supérieur Economique - Mons 1994 — 1997
athénée Royal Saint-Ghislain 1989 — 1994
Experience
Mercedes-Benz Customer Assistance Center Maastricht NV September 2015 - Present
Teleperformance June 2008 - September 2015
Teleperformance June 2010 - June 2014
Teleperformance June 2005 - June 2008
Teleperformance June 2004 - June 2005
Skills
Business Process..., Call Centers, BPO, Outsourcing, Technical Support, COPC, Business Process, Operations Management, Contact Center..., Business Analysis, Contact Centers, Change Management, Process Improvement, Call Center, FileMaker, COPC Registered..., Customer Experience, Microsoft Excel, Team Leadership, Business Intelligence, CRM, Service Delivery