United Kingdom
Customer Success Director at salesforce.com
Information Technology and Services
Education
University of York 1989 — 1993
MEng, Electronic Systems
Ecole nationale supérieure des Télécommunications de Bretagne 1992 — 1992
International Telecommunications
Experience
salesforce.com July 2012 - Present
Thomson Reuters September 2007 - July 2012
Reuters July 2006 - September 2007
Reuters January 2003 - July 2006
Reuters January 1999 - January 2003
PA Consulting September 1996 - January 1999
BT September 1993 - September 1996
Skills
Leadership, Business Strategy, Program Management, Enterprise Architecture, Telecommunications, International Management, Service Management, SaaS, Agile Project Management, Cloud Computing, ITIL, Start-ups, Business Transformation, Management Consulting, Outsourcing, Master Data Management, Programme Leadership, Governance, Software Project..., Project Management, Business Process, Project Portfolio..., Mobile Devices, Consultants, Project Delivery, CRM, People Management, IT Governance, Change Management, M&A experience, Stakeholder Management, Business Architecture, Management, Business Analysis, Process Improvement, Vendor Management, IT Strategy, Quality Assurance, Team Leadership, Project Governance, Consultancy, Consulting, Strategic Planning, IT Management, Team Management, Service Delivery, Acquisition Integration, Global Delivery, Salesforce.com