London, United Kingdom
Global Head of Development, HSBC Operations, Services and Technology
Financial Services
Education
De La Salle University 1995 — 2000
BSC, Marketing
Don Bosco Tech Institute 1992 — 1995
High School Diploma, Electronics and Computer Programming
Experience
HSBC May 2015 - Present
HSBC December 2013 - Present
Business Processing Assoc. of the Philippines March 2013 - November 2013
HSBC Electronic Data Processing (Phils) Inc. March 2012 - November 2013
HSBC Electronic Data Processing (Phils) Inc. September 2010 - March 2012
HSBC Electronic Data Processing (Phils) Inc. August 2008 - August 2011
HSBC Card Services North America September 2007 - August 2008
HSBC Electronic Data Processing (Phils) Inc. September 2005 - September 2007
HSBC Electronic Data Processing (Phils) Inc. November 2004 - August 2005
Etelecare Global Solutions 2003 - 2004
Skills
Call Centers, Program Management, Process Improvement, Finance, Management, Call Center, MIS, Stakeholder Management, BPO, Relationship Management, Service Delivery, Credit Cards, Performance Management, Telecommunications, CRM, Contact Centers, Employee Engagement, Risk Management, Workforce Management, Banking, Vendor Management, Business Process, Sales, Leadership, Customer Experience, Operations Management, Mentoring, Financial Services, Offshoring, Business Process..., Change Management, Business Transformation, Team Management, Retail Banking, Portfolio Management, Business Development, Business Analysis, Outsourcing