Bulgaria
Senior AR & Dispute Management for Dell's Financial Services
Accounting
Education
Copenhagen Technical academy, Denmark 2006 — 2008
Multimedia designer course - UK
Plovdiv University, Plovdiv, Bulgaria. 1999 — 2001
Master’s Degree, M.Sc. International Economic Relations., Subject: “Economics trade”.
Economics University - Varna, Bulgaria 1995 — 1999
Bachelor’s Degree, B.Sc. Industrial Economy., Subject: “Economics and Management
High School of Economics and Trade – Plovdiv, Bulgaria. 1991 — 1995
High School, “Economist/Accountant”.
Experience
Sutherland Global Services January 2011 - Present
Sutherland Global Services September 2009 - December 2010
Skills
Performance Management, Human Resources, HR Policies, MIS, CRM, Leadership, Training, Talent Management, Change Management, KPO, Technical Recruiting, Call Centers, Personnel Management, Operations Management, Recruiting, Service Delivery, Customer Satisfaction, Process Excellence, Performance Appraisal, Project Management, Transition Management, Sourcing, Sla, Management, Workforce Management, Talent Acquisition, IT Recruitment, IT Service Management, Process Improvement, BPO, Business Analysis, Contact Centers, Team Management, Interviews, Inbound Marketing, Coaching, HRIS, ITIL, Outsourcing, Vendor Management, HR Consulting, Soft Skills, Offshoring, Business Process..., Business Development, Screening, Executive Search, Team Leadership, Employee Engagement, Employee Relations