Bradford, United Kingdom
Infrastructure Specialist at KeyedIn Solutions, Inc.
Computer Software
Education
Bradford University 2004 — 2008
Bachelor of Science (BSc), Information Technology with Business, 2:2
Bradford College 2002 — 2004
AVCE ICT, Information Technology, CC
NabWood Grammar School 1998 — 2001
GCSE, 7 A-C grades in GCSE including Maths, Science and English, 7 A-C
Experience
KeyedIn Solutions, Inc. January 2014 - Present
O2 (Telefónica UK) September 2012 - December 2013
O2 (Telefónica UK) September 2010 - December 2013
O2 UK (a Telefónica Company) October 2008 - September 2010
Banco Santander April 2007 - June 2008
Skills
Requirements Analysis, Incident Management, Problem Management, Project Planning, Data Analysis, Technical Support, Customer Experience, Broadband, Project Management, Analysis, TCP/IP, IT Management, Routers, IT Service Management, VoIP, IIS, Stakeholder Management, Switches, SharePoint, IT Strategy, Performance Management, Business Objects, Checkpoint, Business Analysis, Troubleshooting, Project Delivery, Service Delivery, Web Services, Testing, Microsoft Exchange, Change Management, Routing, Team Leadership, Systems Analysis, Provisioning, Telecommunications, Training, Database Security, Business Process..., Teamwork, Managing Database, Security, VPN, Process Improvement, Microsoft SQL Server, WAN, SQL, Performance Measurement, Business Intelligence, Database Administration