Bolton, United Kingdom
Financial Services Digital Designer at Home Retail Group PLC
Financial Services
Education
DPG CIPD 2009 — 2011
Certificate in Training Practice (CTP), L&D Practitioner, Merit
Start Training 2001 — 2002
NVQ Level 2 in Business Administration, Business Administration, NVQ Level 2
Bolton College 2000 — 2001
Holistic Therapy, IHHTT Diploma
Experience
Home Retail Group PLC July 2015 - Present
Home Retail Group PLC June 2008 - July 2015
Home Retail Group PLC October 2004 - June 2008
Skills
Data Analysis, Performance Management, Debt Management, Training & Development, Call Centers, Personal Development, FSA, Training Programme..., Training Delivery, Visio, People Development, Training Needs Analysis, Telephone Manner, E-Learning, Culture Change, AML, Teamwork, Employee Database..., Business Process..., Captivate, Employee Engagement, Communication, TCF, Evaluations, Team Leadership, Customer Experience, Soft Skills, Learning Management..., Payments, FCA, Coursebuilder, Interviews, Data Security, Employee Training, Leadership, Talent Management, Financial Services, Training, Succession Planning, Quality Assurance, Customer Service, Instructional Design, Research, Recruiting, Coaching, Stakeholder Management, Competency Assessments, Decision Making, Design, Management Development