Ireland
Helping international customers to have their voice heard and PayPal to measure their satisfaction and loyalty
Internet
Education
Dublin Institute of Technology 2010 — 2012
Master of Science (MSc)
Beijing Language and Culture University 2006 — 2007
Certificate
LSI - NRW, Sinicum, Bochum 2005 — 2006
Certificate
Katholische Universität Eichstätt-Ingolstadt 1998 — 2000
Academic Exchange Program
Università degli Studi di Trento 1995 — 2000
M.A.
Experience
PayPal January 2008 - Present
Skills
Corporate Finance, Web Analytics, Net Promoter Score, Customer Experience, E-commerce, Statistics, Problem Solving, Italian, Consumer Insights, Market Research, Survey Design, Customer Service, German, Data Analysis, Leadership, Change Management, Project Management, Marketing Research, Visio, Translation, Marketing, Management, Problem Finding, Analytics, Survey Development, English, Data Mining, R, Survey Management, Marketing Strategy, Management Consulting, Tableau, Mac OS X, Research, Business Analysis, Qualitative Research, Voice of the Customer, Business Strategy, Financial Regulation, CAWI, Electronic Payments, Customer Insight, Customer Satisfaction..., Survey Research, Focus Groups, French, Segmentation, Online Marketing, Training, SPSS