Warsaw, Masovian District, Poland
Poland Country Manager at Raya Contact Center
Outsourcing/Offshoring
Education
Nile University 2007 — 2009
Master, EMBA
Arab Academy for Science, Technology and Maritime Transport 2000 — 2002
Diploma, Engineering Management
Arab Academy for Science, Technology and Maritime Transport 1995 — 2000
B.Sc., Industrial & Management Engineering
International Secondary School 1993 — 1995
IGCSE, IGCSE
Experience
Raya Contact Center July 2014 - Present
Mobinil March 2013 - June 2014
Mobinil January 2012 - February 2013
Mobinil October 2009 - December 2011
Xceed March 2009 - September 2009
Xceed Professional Services January 2007 - September 2009
Xceed November 2008 - February 2009
Xceed May 2006 - October 2008
Xceed October 2004 - April 2006
Horizons Software March 2002 - September 2004
Skills
Customer Experience, Six Sigma, COPC, Change Management, Management Consulting, Key Performance..., Quality Assurance, Program Management, Outsourcing, Balanced Scorecard, Business Process Mapping, Project Planning, Quality Management, Customer Service, MS Project, Contact Centers, PMP, Microsoft Office, Process Excellence, Planning, Customer Satisfaction, Problem Solving, Performance Management, Data Analysis, Business Process Design, Business Process..., Process Engineering, PowerPoint, Consultancy, Iso 9000, Business Strategy, Service Delivery, Continuous Improvement, Business Analysis, Management, ISO, Business Transformation, Leadership, Team Management, Process Improvement, Call Centers, Visio, Operations Management, BPO, Excel, Dashboards, Project Management, CRM, Analysis, English