Belfast, United Kingdom
SPGI Sales Development Representative at IBM
Computer & Network Security
Education
Icommunity Social Allstar 2015 — 2015
Social Allstar, Strategic social selling program "Social Allstar" with 5 modules Strategy, Social Media, Social List, 90%
Albrecht-Dürer-Schule, Berufskolleg Düsseldorf 1998 — 2002
Certificate in Hotel & Restaurant Management, Hotel, Motel, and Restaurant Management, 2,9
Albrecht-Dürer-Schule, Berufskolleg Düsseldorf Germany 1998 — 2002
certificate in Hotel & Restaurant Management, Hospitality, English, economics, C
Experience
IBM May 2015 - Present
Concentrix July 2014 - May 2015
Concentrix August 2013 - July 2014
Denon UK May 2013 - August 2013
Concentrix November 2012 - May 2013
Concentrix February 2012 - November 2012
TeleTech April 2011 - February 2012
ibis hotels September 2008 - April 2011
Phones4u 2007 - 2009
Banff International Hotel May 2005 - 2007
Skills
Outlook, Training, Hiring, Micros, Telemarketing, Team Leadership, Technical Support, Interviews, Direct Sales, Project Planning, CRM, Workforce Management, Networking, Lead Generation, Windows Server, Sales Operations, E-Learning, Sales Process, Front Office, Customer Experience, Amadeus GDS, Customer Service, Call Centers, Account Management, Customer Satisfaction, Leadership, VMware, Fact-checking, Event Management, Call Center, Hospitality Industry, Teamwork, Sales, Hotel Management, Performance Management, Hospitality Management, Recruiting, Inbound Marketing, Time Management, Self-driven, Tourism, Team Management, Multilingual, Salesforce.com, Customer Retention, Employee Training, Management, Hospitality, Up-selling, Hotels