Finland
Customer Experience Manager at Tamro Finland
Pharmaceuticals
Education
Aalto-yliopisto 2013 — 2013
Leveraging Customer Experience Program
Helsingin kauppakorkeakoulu 2002 — 2007
Sales and marketing management studies
Metropolia Ammattikorkeakoulu 1997 — 2002
Bachelor of Engineering (B.Eng.), Engineering, Biotechnology
Helsingin yliopisto 2000 — 2001
Molecular Genetics
Experience
Tamro Finland January 2013 - Present
Tamro Finland March 2012 - January 2013
Thermo Fisher Scientific April 2010 - March 2012
Applied Biosystems, acquired by Life Technologies and later by Thermo Fisher Scientific July 2005 - April 2010
Applied Biosystems, acquired by Life Technologies and later by Thermo Fisher Scientific September 2007 - August 2008
Oriola Oy Prolab, currently Oriola-KD 2002 - June 2005
HemoCue AB January 2004 - February 2004
National Institute for Health and Welfare 2000 - 2002
Medix Biochemica January 2000 - August 2000
Skills
Sales Operations, Business Planning, Customer Relationships..., Training, Nature, Life Science Industry, Process Improvement, Product Lifecycle..., Product Management, Customer Experience, Content Management, Commercialization, Healthcare, Customer feedback, CRM, Marketing, Service Management, Microsoft Dynamics CRM, Marketing Communications, Product Marketing, Medical Devices, Sales, Market Research, Business Strategy, Key Account Management, Business Development, Life Sciences, Sales Process, Customer Insight, Lifesciences, Project Management, Market Development, Business Process, Customer Lifecycle..., Cross-functional..., Product Development, Change Management, Digital Services, Digital Marketing, Product Launch, Digital Strategy, User Experience Design, Cross-functional Team..., Process Management, Sharepoint 2010, Healthcare Industry, Pharmaceutical Industry