United Kingdom
Operations Contact Centre Team Manager at Thames Water
Utilities
Education
The Open University 2013 — 2016
Business studies
Wyższa Szkoła Gospodarki w Bydgoszczy 2001 — 2004
Bachelor's Degree, Tourism
XI liceum ogólnokształcące 1997 — 2001
GSCE equivalent, Humanities/Humanistic Studies
Experience
Thames Water July 2015 - Present
99P Stores Ltd January 2015 - June 2015
Lidl UK September 2013 - January 2015
Greggs April 2010 - September 2013
The Upper Reaches Hotel April 2009 - March 2010
Four Pillars Hotels February 2008 - April 2009
Royal Mail August 2007 - February 2008
Four Pillars Hotels January 2007 - August 2007
Tesco PLC April 2006 - January 2007
Skills
Budgets, Team Motivation, Employee Training, Retail, Recruiting, Teamwork, Outlook, Retail Sales, Customer Experience, Microsoft Word, Operations Management, Coaching, Talent Management, Teaching, Time Management, Windows, Hospitality, Strategic Planning, Store Management, Team Management, Store Operations, Customer Satisfaction, Photoshop, Negotiation, Team Building, Sales, Training, Leadership, Public Speaking, Loss Prevention, Research, Stock Control, English, Microsoft Office, Human Resources, Personnel Management, Hiring, PowerPoint, Performance Management, Customer Service, Sourcing, Microsoft Excel, Food, Visual Merchandising, Management, Merchandising, Inventory Management, Profit, Team Leadership