United Kingdom
Network Service Desk at Misco UK
Information Technology and Services
Education
West London College 2014 — 2016
Bachelor's Degree, Business Management
Brighton Film School 2002 — 2003
Certificate in Cinematography, Cinematography and Film/Video Production
Thames Valley University 1996 — 1998
Higher National Certificate, Computing
Woodside Comprehensive School
A Level, Maths & English., GCSE: Maths, English, Physics, Geography, History and Woodwork.
Experience
Misco UK April 2014 - Present
Phoenix (IT Infrastructure Services) February 2012 - April 2014
A&O systems+services December 2010 - February 2012
PerkinElmer - Michelle Singleton Recruitment June 2009 - November 2010
Learndirect Limited August 2003 - January 2009
Nortel Networks May 1999 - June 2003
Skills
SLA, Troubleshooting, Telecommunications, Windows Sharepoint..., MS-DOS, ATM, Customer Service, Technical Support, Windows 7, Customer Satisfaction, VPN, Computer Hardware, Microsoft Office, Teamwork, Management, Call Logging, Windows XP Pro, Service Delivery, Sla, Photography, Cisco Technologies, ITIL, Supervision Skills, SAP, Microsoft Excel, UMTS, Break Fix, Incident Management, Process Improvement, Team Building, Network Hardware, Coaching, Managed Services, Group Work, Lotus Notes, TCP/IP, Microsoft Publisher, Videography, Project Management, LAN-WAN, Escalation, Service Desk, Photoshop