Reading, United Kingdom
Enterprise Account Director Customer Experience, Sales & Marketing Cloud at Oracle
Information Technology and Services
Education
University of the West of England 1990 — 1993
BSc (Hons), Investment & Commercial Estate Management
Bedford School 1985 — 1988
Experience
Oracle January 2015 - Present
Verint Systems May 2012 - December 2014
NewVoiceMedia October 2011 - May 2012
Capita October 2004 - October 2011
Sabio Ltd March 2003 - September 2004
Touchbase (Sydney) August 2002 - January 2003
CCT (Call Centre Technology Limited) January 1995 - May 2002
Knight Frank January 1993 - June 1995
Skills
Workforce Planning, Team Management, SaaS, Solution Selling, Sales, Business Process..., Coaching, Text Analytics, Telemarketing, Lead Generation, Service Delivery, Managed Services, Key Account Management, Quality Management, Business Development, VoIP, Cold Calling, Direct Sales, Contact Centers, NICE, PCI DSS, Sales Management, Call Center, New Business Development, Account Management, Unified Messaging, Unified Communications, Telecommunications, Cloud Computing, IVR, Salesforce.com, Multimedia, Verint, Outbound, Speech Analytics, Selling, Professional Services, Marketing, Enterprise Feedback..., Genesys, Sales Process, Outsourcing, Telephony, CTI, Hosting, Workforce Management, Business Strategy, Contact Centre, Call Centers, Negotiation