Newcastle upon Tyne, United Kingdom
Retired Technical Author at Sage Software
Computer Software
Education
University of Newcastle-upon-Tyne 1995 — 1998
BA Hons, English Literature, History
St. Robert of Newminster Sixth Form College, Washington 1988 — 1995
A Level, English Language, English Literature, History
Experience
Juliet Foster Publications February 2012 - Present
Sage Software January 2006 - Present
Benfield Motor Group September 2003 - August 2005
VERISIGN / domainnames.com May 2000 - January 2003
MFL Transport December 1999 - April 2000
Just Harleys September 1999 - December 1999
Eldon Laboratories Ltd (Eldon) March 1999 - August 1999
DWP (Employment Service) September 1998 - March 1999
Skills
Software Documentation, Adobe Acrobat, Account Management, Technical Writing, Process Management, End User Training, PowerPoint, Network Administration, Windows, Hands-on Training, Agile Project Management, Market Research, Corporate Communications, Proofreading, Documentation, JavaScript, Internet Systems, Administration, Internet Services, Photoshop, Knowledge Management, Desktop Support, Internal Communications, Technical Documentation, Copy Editing, Fault Analysis, News Writing, HTML, Technical Support, Qualitative Research, User Experience, Customer Service, Fault Management, Copywriting, Customer Feedback, Communications Planning, Word, Software Training, Digital Photography, Usability Testing, Microsoft Word, Microsoft Excel, Excel, Process Development, Procurement, Team Leadership, Dreamweaver, Project Implementation, Help Desk Management, Reporting & Analysis