Finland
Customer Experience Manager at TeliaSonera
Telecommunications
Education
University of Helsinki 1993 — 1998
Master of Social Sciences, Major: Economics; Minors: East Asian Studies (Sinology), Political Science, Statistics, Mathematics
Ruhr-Universität Bochum 1995 — 1996
Studies, Economics, East Asian studies
Espoonlahden lukio 1990 — 1993
Matriculation examination
Experience
TeliaSonera April 2013 - Present
TeliaSonera July 2010 - April 2013
TeliaSonera October 2007 - July 2010
Accenture November 2000 - October 2007
Nordea May 2000 - October 2000
Taloustutkimus Oy September 1997 - November 1998
Ministry for Foreign Affairs of Finland May 1998 - June 1998
Skills
SharePoint, Mobile Internet, Concept Development, Search Analytics, B2B, Customer Experience, Omniture, Statistics, Surveys, Voice of the Customer, Process Improvement, SEO, Customer Service, Consulting, Six Sigma, Metrics, Training, Search, Telecommunications, Net Promoter Score, Customer Satisfaction, Banking Operations, Autonomy, East Asian Studies, Business Strategy, Product Management, Broadband, User Experience, Economics, SEM, Online Branding, Social Media, Mobile Communications, Analytics, Web Development, Web Analytics, Latin American Studies, Digital Analytics, Credit Cards, Political Science, Customer Insight, Online Sales, Enterprise Search, Digital Marketing, Minitab, Usability, Econometrics, Mobile Devices