Bishopsteignton, Devon, United Kingdom
B2B Customer Services Manager at EDF Energy
Utilities
Education
The Institute of Customer Services 2007 — 2015
Customer Service Management
The Ironmill Institute 2004 — 2008
BACP Accredited Integrative Advanced Counselling Diploma, Counseling Psychology
The Swift Group 1997 — 1999
NVQ 2 and 3 in Business Studies, Booking Keeping, Purchase and Sales Ledger Diplomas, Business Administration and Management, General, Distinctions
Teignmouth Community College 1991 — 1996
GCSE, 10 grades B and C's
University of Cambridge
Sustainability Leadership Programme, Sustainability Studies
Experience
EDF Energy April 2007 - Present
Teignmouth Community College September 2006 - July 2007
EDF April 2004 - April 2007
EDF Energy September 2002 - April 2004
WESTERN POWER DISTRIBUTION (SOUTH WEST) PLC April 1999 - April 2002
Skills
Human Resources, R&R, B2B, Event Planning, Business Planning, Transactional Analysis, Data Analysis, Microsoft Excel, Recruiting, Performance Management, NLP, Windows, Project Management, Counseling Psychology, Performance Improvement, Young Adults, Energy, Mental Health Counseling, Financial Reporting, Community Outreach, Wellbeing, Leadership Development, Energy Industry, Addictive Disorders, Team Building, Corporate Social..., Energy Efficiency, Youth Mentoring, Individual Counselling, Coaching, Business Process..., Customer Service, Change Management, Grief Counseling, Leadership, Key Account Management, Time Management, Microsoft Word, Account Management, Virtualization, Management, Personal Development, Public Speaking, Fundraising, Team Management, Organizational..., Research, Volunteer Management, Process Improvement, Social Networking