Amsterdam Area, Netherlands
Bevlogen programmamanager, Lean Six Sigma en Customer eXperience expert ► Voor klanten kan alles altijd beter!
Management Consulting
Education
Wagner Group 2014 — 2014
Gecertificeerd commissaris / toezichthouder
Satmetrix Net Promoter (NPS) Course 2010 — 2010
Net Promoter Certified Associate
University of Amsterdam 2009 — 2009
Black Belt, Lean Six Sigma
Erasmus Universiteit Rotterdam 1986 — 1995
Katholieke Scholengemeenschap Etten-Leur (KSE) 1980 — 1986
Nintes
Experience
BeLoyal July 2012 - Present
Rabobank Drachten Friesland Oost May 2014 - September 2015
Rabobank Drachten Ureterp November 2013 - May 2014
Rabobank Burgum de Lauwers December 2012 - May 2014
Gemeente Haarlemmermeer September 2012 - December 2012
Gemeente Haarlemmermeer August 2012 - August 2012
AEGON Nederland February 2011 - June 2012
AEGON Nederland October 2009 - January 2011
AEGON Nederland May 2008 - November 2009
AEGON Nederland July 2007 - April 2008
Skills
Insurance, Customer Service, Outsourcing, CRM, Online Marketing, Program Management, Customer Experience, Project Management, Interim Management, Six Sigma, Management Consulting, Information Management, Business Development, Governance, Customer Relations, Business Process..., Process Management, Business Analysis, PRINCE2, Building Customer..., Banking, Customer Loyalty..., Operations Management, Coaching, Business Management, Business Process, Dutch, Business Case, Consulting, Business Transformation, Strategy, Management, Process Improvement, Business Strategy, Change Management, ICT, Service Management, Project Portfolio..., Customer Loyalty...