Romania
General Manager Operations at WNS Global Services
Financial Services
Education
2001 — 2006
Economist, Accountancy
Experience
WNS Global Services April 2012 - Present
WNS Global Services November 2011 - March 2012
Genpact December 2009 - November 2011
Skills
BPO, Re-engineering, Call Centers, Sla, CRM, Process Excellence, Business Process..., Team Management, Six Sigma, Finance, Analytics, Outsourcing, Process Engineering, Customer Experience, Process Migration, Business Process Mapping, Global Delivery, Change Management, MIS, Business Process, Workforce Management, Strategic Planning, Process Improvement, Transition Management, Operations Management, Operational Excellence, Performance Management, Business Analysis, IT Service Management, Shared Services, Business Process..., Management Consulting, Strategy, Risk Management, Management, IT Operations, Leadership, Offshoring, Governance, PMO, Employee Engagement, Process Management, IT Strategy, Service Delivery, ERP, Program Management, IT Outsourcing, Vendor Management, Business Transformation