West Sussex, United Kingdom, United Kingdom
Service Desk Analyst at RSPCA
Nonprofit Organization Management
Education
The University of Edinburgh 1984 — 1989
B. Sc; HONS, BIOLOGICAL SCIENCES; MICROBIOLOGY
Southmoor
B; B).'A' LEVELS; B; B; S' LEVELS, Mathematics; Biology; Chemistry; Mathematics; Chemistry
Experience
RSPCA November 2012 - Present
BCW Group Plc February 2004 - November 2012
Schering Health Care Ltd April 1999 - February 2003
Fisher Rosemount June 1998 - March 1999
Taxsoft Limited April 1995 - March 1997
Maidment, Penney August 1993 - March 1995
the Imperial College of Science and Technology October 1989 - October 1991
University of Edinburgh August 1989 - September 1989
Crown Prosecution Service January 1988 - September 1988
Skills
Hardware, Network Administration, Windows Server, Servers, XP, Technical Support, Change Management, Software Installation, Printers, Blackberry Enterprise..., Zenworks 11, Windows 7, Numara Footprints, Training, Team Leadership, IT Operations, Operations Management, Software Documentation, VMware, Laptops, Management, Coaching, Windows XP, VMware ESX, Microsoft Exchange, Troubleshooting, Cisco Technologies, Google Admin Console, Call Centers, Process Improvement, ITIL v3 Foundations..., Citrix, Novell e directory, Data Analysis, Service Desk, Performance Management, Cisco IP phones, Help Desk Support, Avaya, Blackberry, Desktop Support, Call Center, Outsourcing, Google Groups, Active Directory, VPN, TCP/IP, helpdesk supprt, Customer Service