Claygate, Surrey, United Kingdom
Head of Sales and Marketing Group Quality & Compliance at BSkyB
Broadcast Media
Education
The Manchester Metropolitan University 2007 — 2008
GDipL, Law, Passed
Stockport College of Higher Education 2004 — 2005
CIPS, Purchasing & Supply
University of Birmingham 1998 — 2001
2.1, History
Malvern College 1996 — 1997
A-Levels, English Literature, German; History
Experience
BSkyB July 2008 - Present
Tiscali 2003 - 2008
Pipex Communications 2003 - 2008
Caudwell Communications December 2004 - February 2005
Caudwell Logistics, Crewe September 2003 - December 2004
AMEC Group Ltd February 2003 - September 2003
British Nuclear Fuels Ltd March 2002 - September 2002
Skills
Retail, Visio, Customer Experience, Process Improvement, Customer Retention, Internal Communications, Strategy, Training, Data Security, Board Presentations, Business Transformation, PRINCE2, Strategic Planning, Project Delivery, Writing, Lean Sigma, Management, Six Sigma, Change Management, Quality Assurance, Project Implementation, Quality Management, Telecommunications, Performance Management, Group Presentations, Sales, Analysis, Regulatory Requirements, Team Leadership, People Development, Complaint Management, Audit, Quality Auditing, Compliance, Mystery Shopping, Compliance Audits, Auditing, Governance, Report Writing, Process Mapping, Business Process Mapping, Business Process..., Culture Change, Business Readiness, Regulatory Reporting, Stakeholder Management, Operations Management, Performance Improvement, Negotiation, Regulatory Affairs