Groningen Area, Netherlands
Experienced Service (level) , Service delivery, Process, Teammanager
Information Technology and Services
Education
Rotterdam Business School 2012 — 2013
Master of Business Administration (MBA), Management of Technology and Innovation
NHA 2008 — 2009
Business Coach
ISES 2000 — 2001
Manager's Certificate in IT Service Management (partially), Service Management
1989 — 1994
Ing., Electronics
R.K. Schoolgemeenschap Isendoorn College te Warnsveld 1984 — 1989
H.A.V.O.
R.K. Basisschool De achtsprong te Zutphen 1976 — 1984
Experience
ZINN (Zorgorganisatie in Noord Nederland) May 2015 - Present
CGI January 2013 - Present
CGI Nederland November 2014 - April 2015
CGI March 2014 - November 2014
Shell June 2012 - November 2013
Logica November 2010 - December 2012
Centraal Justitieel Incassobureau September 2011 - March 2012
Centraal Justitieel Incassobureau February 2011 - March 2012
Elegant Group April 2009 - September 2010
Stichting Huis / Stichting Toevluchtsoord February 2009 - March 2009
Skills
Target Oriented, CMMI, Service Management, Process Improvement, Highly Analytical, Transitioning, Management Consulting, Agriculture, Engagement, Functional Management, Results Oriented, Software Asset..., Service Desk, Sensitivity, Service Delivery, Project Management, Incident Management, Business Alignment, Catalogue, COBIT, Banking, SSCP, Configuration Management, BiSL, Quality, Supply Agreements, Coaching, Customer Focus, Contract Management, Stress Resistant, Process Consulting, Fast Learner, IT Service Management, ICT, Change Management, Education, Building Relationships, People-oriented, ITIL, Information Management, Customer Service, Process Management, ISM, Demand Management, Team Management, Government, Release Management, PRINCE2, SLM, License Management