Finland
Palveluesimies
Consumer Services
Education
Haaga AMK 1999 — 2004
Bachelor of Business Administration (B.B.A.), Advertising, business
Kuhmon Yhteislukio 1992 — 1995
Ylioppilas, YO-tutkinto
Helia
Bachelor of Business Administration (B.B.A.), Business, Advertising
Experience
S-Pankki Oy/S-Asiakaspalvelu Oy August 2011 - Present
GoExcellent August 2007 - August 2011
Aditro October 2006 - August 2007
Aditro July 2002 - September 2006
Helpdesk Institute Nordic October 2001 - October 2002
Sonera May 2001 - June 2002
Scandinavian Business Systems June 2000 - July 2000
Suoramarkkinointi Mega Oy May 1999 - August 1999
Krefeld Oy January 1998 - August 1998
MTV3 September 1997 - December 1997
Skills
Telemarketing, Workforce Management, Call Centers, Advertising, CRM, Management, Account Management, Mobile Devices, Key Account Management, Service Management, New Business Development, Change Management, Training, Team Leadership, Team Building, B2B, Sales Management, Sales Operations, Performance Management, Solution Selling, Recruiting, Project Management, Contact Center..., BPO, Vendor Management, Outsourcing, Operations Management, Service Delivery, Customer Experience, Sales Process, Networking, Sales, Customer Service, Process Improvement, Customer Service..., COPC, Contact Centers, Coaching, Inbound Marketing, Business Strategy, Team Management, Call Center Development, Direct Sales, Customer Satisfaction, Call Center, Microsoft Office, Leadership, Teamwork, Telecommunications, Selling