Alison Jones FCCA CTA MCMI
Milton Keynes, United Kingdom
Group Aftersales and Customer Quality Director at Volkswagen Group UK Ltd
Automotive
Education
Harvard Business School Executive Education 2015 — 2015
Strategy: Building and Sustaining Competitive Advantage
Ashridge Business School 2007 — 2007
Group Strategy
Wadenhoe Consultancy
Chartered Manager, Chartered Institute of Management, First time passes
Chartered Institute of Taxation
CTA now lapsed, Taxation, first time passes
Chartered Institute of Certified Accountants
Qualified Chartered Certified Accountant, Accountancy, First time passes, all exams, all levels
Institute of Leadership and Management
Accredited Career Coaching, Career Coaching
Experience
Volkswagen Group UK Ltd June 2014 - Present
Volkswagen Group UK Ltd June 2012 - June 2014
Audi UK Ltd April 2011 - June 2012
Volkswagen Group (incl Audi, Volkswagen, SEAT, Skoda, Commercial Vehicles) April 2010 - April 2011
Volkswagen UK April 2007 - April 2010
Volkswagen April 2004 - June 2007
Volkswagen Group February 2000 - March 2004
Skills
Performance Management, Team Building, Vehicles, Strategy, Customer Satisfaction, Job Coaching, Culture Change, Accountants, Profit, Dealers, Account Management, Team Management, Strategic Planning, Forecasting, Leadership, Customer Oriented, Qualified Chartered..., Cross-functional Team..., Continuous Improvement, Budgets, Sales, Sales Management, Strategic Leadership, Automotive, Customer Service, Automotive Aftermarket, Customer Retention, Business Strategy, Customer Experience, Pricing, Sales Process, Sales Operations, Operations Management, Business Planning, Key Account Management, Parts, Marketing, Project Planning, Retail, Warranty, Management, B2B, Employee Engagement, Dealer Management, Fleet Management, Coaching, Direct Sales, CRM, Change Management, Automobile