The Hague Area, Netherlands
Handson Business Process Specialist
Outsourcing/Offshoring
Education
2000 — 2004
HBO
Atlas College Hoorn (Locatie: Copernicus) 1996 — 2000
Atheneum (VWO)
Skills
Process Mapping, Training, Project Planning, Contact Centers, Business Process..., Process Simulation, Process Management, Outsourcing, BPO, Project Execution, Training Delivery, Call Center, Quality Assurance, Process Improvement, Customer Satisfaction, Change Management, People Management, Employee Training, Project Implementation, Process Optimization, Coaching, E-commerce, ISO 20000, Operations Management, Business Analysis, Quality Management, CRM, Management, Training & Development, Customer Experience, Inbound Marketing, Business Process Mapping, Team Management, Iso 9000, Call Centers, Account Management, Service Delivery, Strategy, B2C eCommmerce, Training Skills, Workforce Management, ISO 9001, Project Management, Team Leadership, Call Center Development, Sla, Soft Skills, Performance Management, Process Development