Amsterdam Area, Netherlands
Docent ICT (ICT Teacher) & Studie Loopbaan Begeleider (Mentor) bij MBO Nova college
Education Management
Education
Centrum van Nascholing (Verder met Onderwijs) 2011 — 2015
Associate's Degree, Education
Centrum van Nascholing (Verder met Onderwijs) 2011 — 2012
Associate's Degree, Education, Diploma lesbevoegdheid behaald
Hogeschool van Amsterdam 2008 — 2010
Bachelor, Bedrijfskundige Informatica (BI) / Company skills Informatic
Hogeschool van Amsterdam 2003 — 2008
Bachelor, Management, Economie & Recht (MER)
Experience
Nova college December 2010 - Present
SEZO November 2009 - November 2010
Stream International February 2005 - September 2009
Stream Global Services 1998 - 2009
Stream Global Services November 2007 - November 2008
Stream Global Services December 2003 - April 2008
Stream Global Services December 2003 - February 2005
Skills
XP, Procedure Manuals, ITIL Process, Security Management, Capacity Management, Servers, Process Management, Troubleshooting, ICT, Project Management, Change Management, Windows 7, Avalibility Management, Release Management, Windows XP, Computer Hardware, Service Desk Management, Citrix, Configuration Management, CMDB, Coaching, VMware, Technical Support, Microsoft Office, BPO, Problem Management, Operations Management, IT Financial Management, Incident Management, Training, Windows XP Pro, Service Delivery..., ITIL, Call Centers, Management, Service Continuity