Malmo, Sweden
Team Manager at Sitel Copenhagen
Consumer Services
Education
Ålands hotell and restaurant school 2008 — 2009
Degree/Vocational qualityfication, Food Service, Waiter/Waitress, and Dining Room Management/Manager
Yrkeshögskolan Novia - resultatet av en sammangång mellan Svenska yrkeshögskolan och Yrkeshögskolan Sydväst 2008 2001 — 2004
Degree/Vocational qualityfication, Hotel, restaurant and kanteen industry
Experience
Sitel Copenhagen March 2008 - October 2014
Mariehamn, Åland March 2007 - November 2008
Skills
COPC, Customer Satisfaction, Process Improvement, Troubleshooting, Service Delivery, Outsourcing, IT Service Management, Inbound Marketing, Account Management, Telemarketing, Management, Leadership, Contact Center..., Customer Retention, Contact Centers, Customer Service, Telecommunications, Incident Management, Team Leadership, Project Management, Technical Support, Service Desk, Business Analysis, Process Management, Team Building, Coaching, Performance Management, Customer Experience, Operations Management, Sla, Team Management, Call Center, Avaya, Microsoft Office, CRM, Transition Management, BPO, Business Process..., Call Centers, Direct Sales, ITIL, Change Management, Workforce Management