Warsaw, Masovian District, Poland
Contact Center Manager at PKO Ubezpieczenia
Financial Services
Education
Technical University of Lodz 2008 — 2009
postgraduate studies, Developing of management skills and negotiations competencies
Wyższa Szkoła Studiów Międzynarodowych w Łodzi 1999 — 2004
Master's Degree, International Relations and Affairs, 5 (A)
XXIV LO w Lodzi 1995 — 1999
XXIV LO w Lodzi
XXIV LO w Lodzi
Experience
PKO Ubezpieczenia January 2014 - Present
Agora SA February 2012 - June 2013
Okna Rąbień sp. z o.o. April 2011 - February 2012
Elavon, Inc. August 2010 - February 2011
Linea Directa Communications April 2010 - July 2010
mBank S.A. March 2008 - April 2010
mBank S.A. October 2004 - February 2008
mBank S.A. November 2003 - October 2004
Skills
Customer Service, KPI Dashboards, Banking, Sales, Call Centers, Operational Planning, Call center start-up, New Service Introduction, Life Insurance, KPI Reports, Team Leadership, Customer Experience, Contact Center..., Change Management, Sales Management, Data Analysis, Constructive Feedback, Contact Centers, Microsoft Office, Karate, Direct Sales, Strategic Planning, Net Promoter Score, Sports Coaching, Quality Management, Team Effectiveness, Cooperative, Reporting & Analysis, Team Management, Sales Effectiveness, Financial Services, Retail Banking, Project Coordination, Customer Retention, Call Center..., Presentation Skills, Evaluations, Management, PowerPoint, Sailing, CRM, Customer Relations, Business Coaching, Microsoft Excel, Coaching, Feedback Management, Employee Training, Budgets, Recruiting, Analysis