Madrid Area, Spain
Senior Service Delivery Manager at BMC Software
Information Technology and Services
Education
University of Westminster 1994 — 1997
BA Business Administration, Human Resources Management and Services
West Thames College, Isleworth 1991 — 1994
B-Tec National Diploma, Business & Finance, Distinctions & Merits
St. Mark's Roman Catholic School 1984 — 1991
G.C.S.E's
Experience
BMC Software October 2014 - Present
BMC Software October 2012 - September 2014
Demand247 Limited July 2009 - September 2012
Cerner Corporation September 2006 - June 2009
Cyntergy Services Ltd August 2001 - September 2006
Arora International June 1999 - July 2001
British Airways Plc November 1997 - February 1999
Debenhams November 1995 - January 1998
Skills
Service Management, Training, Change Management, CRM, IT Management, Service Level Agreements, Account Management, Professional Services, Resource Management, Operations Management, Incident Management, ITIL, Management, Communication Skills, Service Delivery, Problem Management, Business Objects, Outsourcing, Sla, IT Outsourcing, E-commerce, Offshore Outsourcing, Service Improvement, Solution Architecture, Manage Client..., Enterprise Software, Technical Support, Commercial Awareness, Infrastructure, IT Operations, Pre-sales, Team Leadership, Business Strategy, Business Analysis, Business Process..., Service Desk, Vendor Management, BPO, Troubleshooting, IT Service Management, Process Management, Leadership, Project Management, IT Strategy, Salesforce.com, Team Management, Cloud Computing, Managed Services, Stakeholder Management, SaaS