Birmingham, United Kingdom
Head of Ownership Experience at Hyundai Motor UK
Automotive
Education
University of Warwick 1992 — 1995
MSC, Engineering Business Management, Distinction
Plymouth Polytechnic 1978 — 1981
Bachelor of Science, Biological Sciences
Experience
Hyundai Motor UK January 2014 - Present
Hyundai Motor UK July 2011 - January 2014
Hyundai Motor UK March 2010 - July 2011
Yearby Consulting October 2009 - March 2010
Jaguar Land Rover January 2008 - April 2009
Jaguar Land Rover November 2006 - January 2008
Jaguar Land Rover November 2005 - November 2006
Jaguar Land Rover March 2002 - November 2005
Jaguar Land Rover December 2000 - February 2002
BMW Rover Group January 1998 - November 2000
Skills
Market Research, Auto Parts, Business Planning, Business Process..., Customer Satisfaction, Vehicles, Interim Management, CRM, Quality Management, Strategic Planning, Sales Operations, Management, Customer Experience, International Project..., Pricing, Automobile, Training, Operations Management, Logistics, Aftersales, Automotive, Sales, P&L Management, Process Improvement, Commercial Management, Analysis, Customer Insight, Continuous Improvement, Operational Excellence, Customer Retention, Management Consulting, Program Management, Retail, Manufacturing, Business Transformation, Leadership, Profit, Marketing, Performance Improvement, Business Development, Lean Manufacturing, Business Strategy, Change Management, Sales Management, Automotive Aftermarket, Coaching, Automotive Parts, Business Coaching, Profitability, Strategy