London, United Kingdom
Customer Experience Management ¦ Leadership Expert ¦ Programme & Project Director ¦ BPM ¦ Coach ¦ Key Note Speaker
Management Consulting
Education
University of Warwick 1982 — 1985
Bachelor's degree, Maths, Organisational Research, Statistics, Economics
Wycliffe College 1970 — 1981
Experience
The Next Ten Years January 2013 - Present
ICMG January 2013 - Present
BP Group March 2010 - May 2012
iCST Ltd with Computer Science Corporation December 2007 - May 2010
iDNA Solutions Ltd 2002 - December 2007
mpct Solutions Ltd 1995 - 2000
Terence Chapman Associates 1990 - 1993
NCR 1985 - 1990
Skills
Recruiting, Business Process Design, Solution Selling, Business Process..., Strategy, Governance, Account Management, Enterprise Architecture, Team Management, New Business Development, Cross-functional Team..., Leadership, Process Improvement, Strategic Alliances, Business Development, Integration, Professional Services, Business Strategy, Enterprise Software, Banking, Business Process..., P&L Management, PMP, Start-ups, Business Intelligence, CRM, PMO, Management, Outsourcing, IT Management, Business Process, Business Analysis, Change Management, Business Transformation, Business Process..., Management Consulting, Vendor Management, Project Portfolio..., ERP, Six Sigma, Consulting, Program Management, Process Management, Analysis, Process Engineering, IT Strategy, Project Management, Competitive Analysis, Operational Excellence, Training