London, United Kingdom
Service Manager at Experian
Telecommunications
Education
King's College London, U. of London 2004 — 2007
BEng, Electronic Engineering Systems
University of Wales, Swansea 2003 — 2004
BEng, Electrical and Electronic Engineering (1st Year)
Emanuel School 1995 — 2002
Experience
Experian Marketing Services UK August 2015 - Present
Intuitive Systems May 2014 - July 2015
Global Blue July 2013 - May 2014
First Clarity (ITIL/AGILE/LINUX) November 2011 - July 2013
Telent (ITIL) September 2010 - November 2011
Telent (ITIL) June 2008 - September 2010
Bombardier Transportation August 2007 - June 2008
Skills
Mobile Devices, Service Management, Managing Volunteers, Confluence, CRM, ICT Consultancy, Strategy, Customer Service, Business Intelligence, Stakeholder Management, Service Delivery, Resource Management, Microsoft Office, Agile Methodologies, Technical Support, ITIL, Project Management, Testing, Man Management, Cross Channel Marketing, Incident Management, Highly personable, JIRA, Linux, Nagios, Managed Services, Leadership, Infrastructure, Enthusiastic, Management, Service Desk, Analysis, Performance Management, Logical Thinker, Flexible Schedule, PRINCE2, Human Resources, Change Management, Microsoft Excel, Business Development, Process Improvement, Problem Management, Internal Communications, Service Improvement, Recruiting, Employee Loyalty, Volunteer Management, Project Delivery, Calm, Training