Cardiff, United Kingdom
Reputation Manager, Global Centre of Excellence at Assurant Solutions
Management Consulting
Education
Cass 2003 — 2004
MBA, Leadership Communication
University of London 2003 — 2004
MBA, General Management Cass 2004
University of Wales, Swansea 1988 — 1991
Bachelor of Engineering (B.Eng.), Computer Systems Engineering, 2.1
NPS Associate - Satmetrix
Net Promoter Certified Associate
Experience
Assurant Solutions January 2015 - Present
Freelance December 2004 - December 2014
Oatmeal Training / Oatmeal Consultancy September 2004 - December 2014
Cass Business School 2003 - 2004
Amadeus PLC 2002 - 2003
Engage / CMGI PLC 2000 - 2002
Admiral Software 1997 - 2000
SPSS 1992 - 1997
GEC Marconi Software Systems 1991 - 1992
Skills
Management Consulting, Training, Product Development, Social Media Marketing, management, Market Research, Strategy, Competitive Analysis, Project Management, CRM, Executive Coaching, Social Media, Business Strategy, Strategic Planning, Online Reputation..., Change Management, New Business Development, Coaching, Business Analysis..., Customer Acquisition, Sales Management, Business Planning, Executive Management, Data Analysis, Entrepreneurship, Social Listening, Public Speaking, Leadership, SEO, Team Leadership, Business Development, Social Networking, Online Marketing, Marketing Strategy, Management, Presentation Skills, Negotiation, Sales, Digital Strategy, Analytics, E-commerce, SEM, Business Analysis, Team Management, Program Management, Marketing, Analysis, Consulting, Start-ups, Digital Marketing