Cardiff, United Kingdom
Director at Lean Competency Services Ltd
Management Consulting
Education
Chartered Institute of Marketing 1981 — 1982
Diploma in Marketing, Marketing
City University London 1981 — 1982
MBA, Marketing
Market Research Society 1981 — 1982
Dip MRS, Market Research
Swansea University 1976 — 1979
BSc (Econ), Economic History & Politics
Experience
Lean Competency Services Ltd September 2013 - Present
Elias Business Services Ltd October 2012 - Present
The Institute for Continuous Improvement in the Public Sector July 2012 - Present
Lean Enterprise Research Centre, Cardiff University 1997 - September 2012
The AA 1985 - 1996
Johnson Controls UK 1986 - 1987
Grand Metropolitan Catering Services (Compass) 1984 - 1987
Thorn EMI TV Rentals 1982 - 1984
Skills
Operational Excellence, Change Management, Lean service lecturing, Lean thinking, Management Consulting, New service development, Kaizen, Marathon training &..., Business planning, Masters level course..., Research project design..., Survey research, New Business Development, Survey Research, Marketing Management, Customer value &..., Lean manufacturing, Value Stream Mapping, Business Planning, Marketing..., Continuous Improvement, Conference design &..., Product Management, Systems thinking, New Service Development, Project Planning, Services marketing, Marketing Communications, Lean qualification &..., Business strategy..., Knowledge Transfer, Management consulting, Lean training system..., Tennis club management..., Continuous improvement, Market Research, Business Process..., Knowledge transfer, Project Management, Lean Thinking, Management, Systems Thinking, Process Improvement, Lean for sales &..., Lean Manufacturing, Executive education..., Lean implementation..., Lean education..., Market research &..., E-Learning