Reading, United Kingdom
Service Delivery Manager
Information Technology and Services
Education
University of Technology, Sydney 2008 — 2012
Bachelor of Business
University of Technology, Sydney 2008 — 2012
Bachelor of Science in Information Technology
University of Technology, Sydney 2010 — 2011
Diploma Information Technology Professional Practice
Casula High School 2002 — 2007
Higher School Certificate
Experience
Microsoft April 2015 - Present
Microsoft February 2013 - April 2015
Microsoft February 2013 - April 2015
UTS: University of Technology, Sydney April 2009 - May 2013
Microsoft January 2012 - November 2012
NSW Health August 2011 - December 2011
National Australia Bank March 2011 - July 2011
MLC Limited March 2010 - March 2011
Chubb Security May 2008 - May 2010
Skills
Usability Testing, Pre-sales, Data Migration, Information Technology, SharePoint, Integration, Systems Analysis, Vendor Management, SDLC, Requirements Analysis, Solution Architecture, Software Project..., Infrastructure, System Deployment, Disaster Recovery, Customer Service, Enterprise Social..., IT Strategy, Strategy, Incident Management, Project Delivery, IT Service Management, Agile Methodologies, Software Documentation, Business Process, Cloud Computing, Testing, Service Delivery..., User Acceptance Testing, Microsoft Technologies, Stakeholder Management, Business Requirements, Agile Project Management, Service Delivery, Enterprise Architecture, Management, Business Process..., Business Intelligence, Analysis, Office 365, IT Management, ITIL, Resource Management, Project Management, Databases, IT Operations, Service Management, Business Analysis, SQL, Test Management