United Kingdom
Problem Management & Service Improvement Manager at The Logic Group Barclaycard
Financial Services
Education
Reading University 2002 — 2005
BSc Economics
Royal High School, Bath 1995 — 2002
Experience
The Logic Group - Barclaycard May 2015 - Present
The Logic Group July 2014 - April 2015
The Logic Group December 2013 - June 2014
The Logic Group February 2012 - November 2013
Zurich Financial Services February 2007 - February 2012
Skills
Vendor Management, IT Strategy, Solution Architecture, Managed Services, Requirements Gathering, IT Outsourcing, PMP, Pre-sales, User Acceptance Testing, Business Process..., Business Continuity, Data Center, Business Intelligence, Project Governance, PMO, IT Service Management, Business Analysis, Data Migration, Outsourcing, Business Transformation, IT Operations, Service Management, SDLC, Project Portfolio..., Change Management, Information Technology, Professional Services, Service Desk, PRINCE2, ITIL, PCI DSS, Business Process, Release Management, Enterprise Architecture, Offshoring, Resource Management, Incident Management, Governance, Project Delivery, Service Delivery, Cloud Computing, Sla, Integration, Stakeholder Management, Requirements Analysis, Software Project..., Disaster Recovery, Risk Management, IT Management