London, United Kingdom
IT Helpdesk Leader at Shine Group
Media Production
Education
University of Plymouth 2002 — 2006
2:1 Computer Systems and Networks, Computing, Computer Science, Computer Engineering, Mathematics, Physics, Business Studies
Clevedon Comprehensive School 2000 — 2002
A Level, Geography, Physics, Applied Maths, Business Studies
Clevedon Community School 1995 — 2000
GCSE, 11 Grade A*-C, including English, Mathematics and Double Science
Experience
Shine Group January 2013 - Present
Shine Group September 2011 - December 2012
Shine Group April 2010 - September 2011
Makro Cash and Carry UK September 2006 - June 2010
Garden and Leisure Group June 2004 - September 2005
Skills
Microsoft Office, SQL, Windows Server, Help Desk Support, Desktop Management, Technical Support, Creative Problem Solving, Desktop Administration, Microsoft Exchange, Access, End User Training, Project Implementation, XP, Content Management, ASP, 3rd Party, SharePoint, Windows 7, Technical Documentation, Desktop Hardware, Vista, SLA, End User Support, Sonicwall, Avaya, Software Training, Blackberry Enterprise..., IT Service Management, Software Implementation, Software Installation, Analysis, Problem Solving, Microstrategy, Problem Analysis, Service Delivery, HTML, Help Desk Management, Enterprise Vault, OS X, Servers, VPN, Desktop Support, Project Coordination, Microsoft Office 2010, Helpdesk Analysis, Customer Service, Helpdesk, Blackberry, Software Project..., Active Directory