Glasgow, United Kingdom
Head of Risk & Customer Resolution at Golden Charter Ltd
Financial Services
Education
University of Paisley
Experience
Golden Charter Ltd August 2013 - Present
Tesco Bank September 2012 - January 2013
Nationwide Building Society June 2011 - August 2012
National Australia Group May 2010 - February 2011
Direct Line Group February 2010 - April 2010
National Australia Group August 2009 - February 2010
Standard Life May 2007 - June 2009
Norwich Union February 2006 - May 2007
Abbey Santander November 2005 - February 2006
Dunfermline Building Society August 2004 - November 2005
Skills
Stakeholder Management, KPI implementation, PPI, Regulatory Requirements, Complaint Investigations, Data Analysis, Project Management, Complaints, Time Management, Process Improvement, Risk Management, Performance Management, Regulatory Compliance, Leadership, Financial Services, Root Cause Analysis, Information Management, Insurance, Financial Calculations, Training, Banking, Investigation, Analysis, Product Complaints, Interviews, Exceeding Customer..., Customer Service, PRINCE2, Quality Assurance, Operational Risk..., Contract Management, Regulatory Documentation, Databases, Conflict Resolution, Team Management, Customer Experience, Risk Analysis, Compliance, Complaint Management, Regulatory Submissions, Operational Risk