Chislehurst, Greater London, United Kingdom
Head of Capabilities at Functions and Reform Team, Civil Service Group, Cabinet Office
Management Consulting
Education
Cabinet Office MSP qualification 2008 — 2008
Managing Successful Programmes - Foundation Level, Programme Management
Institute of Customer Service 2005 — 2006
Innovations (Gold) Award, Customer Service, strategic management
Chartered Institute of Marketing 1991 — 1992
DipM, Marketing
University of Warwick - Warwick Business School 1988 — 1991
MBA (with Distinction), Business
Middlesex University 1982 — 1984
ACIS, Company Secretarial
University of Oxford 1977 — 1980
MA (Oxon), Modern History
Experience
Cabinet Office August 2015 - Present
Cabinet Office December 2014 - July 2015
Government Digital Service June 2012 - November 2014
Augury Limited February 2012 - June 2012
London Borough of Bromley October 2010 - February 2012
LB Bromley March 2008 - October 2010
London Borough of Bromley March 2001 - March 2008
London Borough of Bromley October 1988 - March 2001
Commission for the New Towns July 1985 - October 1988
London Borough of Bexley May 1983 - June 1985
Skills
Community Engagement, Registration, Corporate Events, Strategic Communications, Investigations, Elections, Policy/Procedure..., Corporate Governance, Business Turnaround, Policy Writing, Knowledge Transfer, Marketing Strategy, Business Analysis, Public Speaking, Customer Engagement, Writing Skills, Customer Service, Pragmatic, Academic, Digital Strategy, Internal Communications, Freedom Of Information, Coaching, Presenter, Complaints Management, Customer Experience, Knowledge Management, Market Research, Policy Analysis, Customer Focus, Report Writing, Channel Management, Innovative Thinking, Management Consulting, Cross-functional Team..., Change Management, Public Policy, Politics, commercial awareness, Governance, Team Management, Operational Excellence, Customer Satisfaction, Corporate Communications, Marketing Communications, Ethics, Website Management, Crisis Communications, Committee Management, Problem Solving