Southall, United Kingdom
EMEA Contact Centre Operations Manager at Canon Europe Ltd.
Consumer Services
Education
University of Nottingham 1997 — 2000
MA, Environmental Planning
Bowdoin College 1991 — 1995
BA, Biology & Environmental Studies, Summa cum Laude
Experience
Canon Europe Ltd. October 2011 - Present
Canon Europe Ltd. December 2009 - December 2011
Cygnific September 2008 - December 2009
Millipore January 2007 - August 2008
Cygnific December 2003 - December 2006
Skills
Performance Management, Coordination, Teamwork, Training, Microsoft Office, Account Management, Team Leadership, Operations Management, Planning, Vendor Management, Analysis, Problem Solving, SLA, Customer Relations, Urban Planning, Windows, Change Management, Team Building, PowerPoint, Team Management, Customer Service, Process Improvement, Outsourcing, Contact Centers, Contact Centre, Start-ups, Spanish, Word, Forecasting, Dutch, International Project..., Coaching, Call Centers, Negotiation, Management, English, Call Center, Customer Satisfaction, People Management, Administration, Budgeting, Excel, Business Process...